Cancellation Policy

Cancellation Policy

At Unboxing Tech, we understand that customers may occasionally need to cancel an order after placing it. This Cancellation Policy explains when an order can be cancelled, how to request cancellation, and what happens when an order has already been processed or shipped.

Order Cancellation Before Processing

Customers may request to cancel an order before it has been processed, packed, or handed over to the courier.

To request cancellation, please contact Unboxing Tech Customer Support as soon as possible and provide your:

  • Order number

  • Customer name

  • Registered mobile number

  • Reason for cancellation

If the order has not yet entered the shipping process, we will make reasonable efforts to cancel it.

Cancellation After Order Confirmation

An order may still be eligible for cancellation after confirmation if it has not yet been packed or shipped.

However, once processing has started, cancellation cannot always be guaranteed.

We recommend contacting us immediately if you no longer wish to receive your order.

Cancellation After Shipment

Once an order has been packed, dispatched, or handed over to a courier company, it may no longer be eligible for normal cancellation.

If a customer refuses a confirmed order after shipment without an eligible reason, applicable courier or delivery charges may be considered.

Repeated refusal of confirmed orders may also affect the availability of Cash on Delivery for future purchases.

Prepaid Order Cancellation

If an eligible prepaid order is cancelled before shipment, any approved refund will be processed according to our Return & Refund Policy.

Payment gateway, bank, mobile financial service, or other transaction-related charges may be treated according to the applicable payment provider's rules and applicable requirements.

Refund processing time may vary depending on the payment method and financial institution.

Cash on Delivery Order Cancellation

Eligible Cash on Delivery orders can generally be cancelled before shipment by contacting Unboxing Tech.

Customers are requested not to place orders unless they genuinely intend to purchase the product.

Repeated fake orders, intentional refusal, or misuse of Cash on Delivery may result in restrictions on future COD orders.

Pre-Order Cancellation

Pre-order products may have separate cancellation conditions.

Because pre-order products may be specifically sourced, reserved, or imported based on customer demand, advance payments may be non-refundable or subject to specific conditions where this was clearly disclosed before the order was placed.

Customers should review the applicable pre-order terms before confirming payment.

Special Order Products

Products specially arranged, customized, imported, or sourced specifically at a customer's request may not qualify for cancellation once procurement or processing has started.

Any applicable conditions should be communicated before the special order is confirmed.

Promotional & Campaign Orders

Orders placed during flash sales, special campaigns, bundle offers, clearance sales, or promotional events may have additional cancellation conditions.

If campaign-specific terms are provided, those terms will apply alongside this Cancellation Policy.

Cancellation by Unboxing Tech

Unboxing Tech may cancel an order when reasonably necessary, including situations involving:

  • Product out of stock

  • Incorrect product pricing

  • Website or system errors

  • Duplicate orders

  • Incomplete customer information

  • Unable to contact the customer for necessary verification

  • Payment failure

  • Suspected fraudulent activity

  • Delivery location not supported

  • Product becoming unavailable before dispatch

  • Other circumstances that prevent us from completing the order

If a prepaid order is cancelled by Unboxing Tech and payment has already been successfully received, an appropriate refund will be arranged according to our applicable refund procedure.

Pricing or Technical Errors

Although we aim to keep website information accurate, occasional technical, pricing, stock, or promotional errors may occur.

If an order is placed based on an obvious pricing or system error, Unboxing Tech may contact the customer to explain the issue and, where appropriate, cancel or correct the order.

Any payment already received for a cancelled order will be handled according to the applicable refund terms.

Duplicate Orders

If you accidentally place the same order more than once, please contact us immediately.

Where possible, our team will verify and cancel the duplicate order before shipment.

How to Cancel an Order

To request cancellation, contact Unboxing Tech Customer Support through the official communication channels listed on our website.

Please provide your order number and registered mobile number so that we can locate the order quickly.

Submitting a cancellation request does not automatically mean the order has been cancelled. Cancellation is confirmed only after our team verifies the current order status and approves the request.

Refund After Cancellation

Where a cancelled order qualifies for a refund, the refund will be processed according to the original payment method or another appropriate available method.

Processing times may vary depending on the bank, card issuer, payment gateway, or mobile financial service provider.

Unboxing Tech cannot control processing delays caused solely by third-party financial service providers.

Order Modification Instead of Cancellation

If you need to change a product model, color, quantity, delivery address, or other order information, contact us before shipment.

Where possible, we may update the existing order instead of cancelling it. Changes depend on stock availability, order status, and any applicable price difference.

Policy Updates

Unboxing Tech may update this Cancellation Policy when necessary due to changes in our ordering process, courier services, payment methods, business operations, or applicable requirements.

The latest version published on our website will apply from its stated effective date.

Contact Unboxing Tech

For order cancellation or modification assistance, please contact Unboxing Tech Customer Support as soon as possible.

Keep your order number, customer name, and registered mobile number ready so our team can assist you efficiently.

Unboxing Tech
Unbox the Future. First.