Shipping & Delivery Policy

Shipping & Delivery Policy

At Unboxing Tech, we aim to deliver your mobile phones, smartwatches, tablets, Apple gadgets, accessories, and other technology products safely and conveniently across Bangladesh.

This Shipping & Delivery Policy explains our order processing, delivery procedures, estimated delivery times, courier charges, and customer responsibilities.

Delivery Coverage

Unboxing Tech provides delivery services across Bangladesh, subject to courier service availability.

Delivery options may include:

  • Delivery inside Dhaka

  • Delivery outside Dhaka

  • Nationwide courier delivery

  • Home delivery where supported

  • Courier point/branch delivery where applicable

Delivery availability may vary depending on the customer's location, product type, size, weight, and courier coverage.

Order Confirmation

After an order is placed, Unboxing Tech may contact the customer to verify the order before processing.

Customers must provide a valid:

  • Full name

  • Mobile number

  • Complete delivery address

  • Area, district, or relevant location information

Orders containing incorrect or incomplete information may be delayed or cancelled.

Order Processing Time

Confirmed orders are normally prepared for shipment as soon as reasonably possible.

Processing time may vary depending on:

  • Product availability

  • Order verification

  • Payment confirmation

  • Public holidays

  • Promotional campaigns

  • High order volume

  • Courier collection schedules

Orders placed during weekends or public holidays may be processed on the next available business day.

Estimated Delivery Time

Estimated delivery times depend on the delivery location and courier service.

Delivery inside Dhaka may generally be faster than delivery to locations outside Dhaka. Nationwide deliveries may require additional time depending on the destination.

Any delivery timeframe displayed on our website or communicated by our team should be considered an estimated timeframe rather than a guaranteed delivery deadline, unless specifically stated otherwise.

Delivery Charges

Shipping or delivery charges may vary based on:

  • Delivery location

  • Product size and weight

  • Courier company

  • Delivery method

  • Cash on Delivery availability

  • Promotional offers

The applicable delivery charge will normally be displayed during checkout or communicated before the order is confirmed.

Unboxing Tech may occasionally offer free delivery or discounted shipping as part of promotional campaigns.

Cash on Delivery

Cash on Delivery may be available for eligible products and locations.

Certain high-value products, special orders, pre-orders, or selected locations may require partial or full advance payment before shipment.

Unboxing Tech reserves the right to request order confirmation or advance payment where reasonably necessary.

Advance Payment Orders

For orders requiring advance payment, shipment will normally begin after payment has been successfully verified.

Customers should use only the official payment methods provided by Unboxing Tech.

We recommend avoiding payments to unauthorized personal accounts or numbers that have not been officially provided by Unboxing Tech.

Courier Service

Unboxing Tech may use third-party courier and logistics companies to deliver orders.

Once an order has been handed over to the courier, delivery timing may be affected by the courier company's operations, location, traffic, weather, public holidays, political circumstances, natural events, or other factors outside our reasonable control.

We will make reasonable efforts to assist customers if a delivery issue occurs.

Delivery Tracking

Where tracking is available, customers may receive an order or courier tracking reference through SMS, website, phone, or another available communication channel.

Tracking information may take some time to update after the parcel is handed over to the courier.

Receiving Your Order

Customers should inspect the external condition of the package when receiving an order.

Please check that:

  • The package appears properly sealed

  • The parcel is addressed to you

  • There is no obvious major external damage

  • The number of packages is correct

If there is a serious visible issue with the parcel, contact Unboxing Tech as soon as possible.

Unboxing Video

For courier-delivered products, particularly smartphones, tablets, smartwatches, electronics, and higher-value items, customers are strongly encouraged to record a continuous unboxing video.

The video should ideally show:

  • The unopened parcel

  • Courier/shipping label

  • Package seal

  • Complete opening process

  • Product box

  • Product and accessories

  • Any visible damage or missing item

An unboxing video can significantly help us investigate claims involving incorrect, damaged, or missing products.

Recording a video does not automatically guarantee approval of a claim; all requests remain subject to verification and the applicable policy.

Wrong or Damaged Product

If you receive an incorrect product, visibly damaged product, or incomplete order, please contact Unboxing Tech Customer Support promptly.

Customers may be asked to provide:

  • Order or invoice number

  • Photos of the parcel

  • Photos of the product

  • Unboxing video where available

  • Courier label

  • Description of the issue

Eligible cases will be handled according to our Exchange Policy and Return & Refund Policy.

Failed Delivery

A delivery may fail if:

  • The customer cannot be reached

  • The mobile number is incorrect

  • The delivery address is incomplete or incorrect

  • The customer refuses to receive a confirmed order

  • The courier cannot access the delivery location

  • Cash on Delivery payment is unavailable at delivery

  • Other delivery requirements are not met

Additional delivery charges may apply if a parcel needs to be shipped again after a failed delivery caused by incorrect customer information or customer unavailability.

Order Cancellation After Shipment

Once an order has been shipped or handed over to a courier, cancellation may not always be possible.

If a shipped order is refused without an eligible reason, applicable courier or delivery costs may need to be considered before future orders are processed.

Delivery Delays

Although we aim to deliver orders promptly, delays may occasionally occur due to circumstances such as:

  • Severe weather

  • Natural disasters

  • Traffic disruption

  • Political or public events

  • Public holidays

  • Courier delays

  • Remote delivery locations

  • Unexpected stock issues

  • High-volume campaigns

  • Circumstances beyond reasonable control

Our support team will assist with available delivery information when possible.

Pre-Order Delivery

Delivery dates for pre-order products are estimates and may change due to manufacturer availability, international shipping, customs clearance, supplier delays, or other external circumstances.

Customers placing a pre-order should review the specific pre-order conditions before making payment.

High-Value Products

For selected high-value products such as premium smartphones, laptops, tablets, Apple products, or other expensive electronics, additional order verification or advance payment may be required before shipment.

These measures help protect both customers and Unboxing Tech from fraudulent or unauthorized orders.

Customer Responsibility

Customers are responsible for providing accurate delivery information and remaining reachable through the mobile number provided with the order.

Please verify your product, quantity, delivery address, mobile number, and payment method before confirming an order.

Shipping Charges for Exchange or Warranty

Courier charges related to exchange, return, replacement, or warranty service will be determined according to the reason for the request and the applicable Exchange, Return & Refund, or Warranty Policy.

Where the issue results from an error attributable to Unboxing Tech, applicable arrangements will be handled according to our policy and applicable requirements.

Policy Updates

Unboxing Tech may update this Shipping & Delivery Policy when necessary due to changes in courier services, delivery coverage, business operations, or applicable requirements.

The latest version published on our website will apply from its stated effective date.

Contact Unboxing Tech

For questions regarding order confirmation, shipping, courier tracking, delivery delays, or delivery-related issues, please contact Unboxing Tech Customer Support through the official contact information available on our website.

Please keep your order number and registered mobile number ready so our team can assist you efficiently.

Unboxing Tech
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