Payment Policy

Payment Policy

At Unboxing Tech, we aim to provide customers with secure, convenient, and transparent payment options. This Payment Policy explains the available payment methods, payment verification process, advance payment requirements, refunds, and other payment-related conditions.

By placing an order with Unboxing Tech, customers agree to the applicable payment terms displayed during checkout or communicated at the time of order confirmation.

Accepted Payment Methods

Depending on availability, customers may be able to pay using:

  • Cash on Delivery (COD)

  • Mobile Financial Services

  • Debit Card

  • Credit Card

  • Online Payment Gateway

  • Bank Transfer

  • Advance Payment

  • Other payment methods displayed during checkout

Available payment methods may vary depending on the product, order value, delivery location, and promotional campaign.

Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders and delivery locations across Bangladesh.

Customers using COD should provide accurate contact and delivery information and remain available to receive the order.

For selected high-value products, special orders, pre-orders, or certain delivery locations, partial or full advance payment may be required before shipment.

Advance Payment

Unboxing Tech may request partial or full advance payment for:

  • High-value products

  • Premium smartphones and gadgets

  • Special-order products

  • Pre-order products

  • Products sourced specifically for a customer

  • Selected delivery locations

  • Orders requiring additional verification

  • Other cases where advance payment is reasonably necessary

Customers will be informed of the applicable advance amount before the order is processed.

Online Payment

Online payments may be processed through authorized third-party payment gateways, banks, card networks, or mobile financial service providers.

Customers should complete payment only through payment methods officially provided by Unboxing Tech.

Never share your PIN, password, OTP, CVV, or other confidential authentication information with unauthorized individuals.

Payment Verification

An order requiring advance or online payment may be processed after the payment has been successfully verified.

Customers may be asked to provide:

  • Order number

  • Transaction ID

  • Payment reference

  • Mobile number used for payment

  • Payment screenshot where reasonably necessary

A payment screenshot alone may not constitute final proof of successful payment. Confirmation through our payment records or relevant payment provider may be required.

Failed or Pending Payments

A transaction may occasionally remain pending or fail due to:

  • Insufficient balance

  • Incorrect payment information

  • Bank or card restrictions

  • Payment gateway issues

  • Network problems

  • Transaction limits

  • Temporary technical errors

If money appears to have been deducted but the order is not confirmed, please contact Unboxing Tech Customer Support with the relevant transaction information.

Customers should avoid making repeated payments for the same order until the status of the original transaction has been confirmed.

Payment Gateway & Transaction Charges

Certain payment methods may involve processing, gateway, bank, card, mobile financial service, or other applicable transaction charges.

Where applicable, such charges should be displayed or communicated during the payment process.

Any third-party fees are subject to the policies of the relevant payment provider.

Product Price

Customers should pay the price confirmed for their order, including any applicable delivery charges or other disclosed fees.

Product prices may change due to:

  • Market conditions

  • Supplier pricing

  • Exchange rates

  • Stock availability

  • Promotional campaigns

  • Product variants

  • Pricing updates

Once an order has been confirmed and successfully paid, any subsequent price change will generally not affect that completed transaction, except in cases involving an obvious pricing or system error.

Pricing Errors

Although Unboxing Tech aims to maintain accurate pricing, technical or human errors may occasionally occur.

If a product is displayed at an obviously incorrect price, Unboxing Tech may contact the customer before processing the order.

Where necessary, the customer may be given the option to proceed at the correct price or cancel the order.

If payment has already been received for an order that cannot be fulfilled due to such an error, the applicable amount will be handled according to our refund procedure and applicable requirements.

Pre-Order Payments

Pre-order products may require partial or full advance payment.

The required amount and applicable cancellation/refund conditions should be communicated before the pre-order is confirmed.

Because some pre-order products may be specifically reserved, sourced, or imported based on customer demand, advance payments may be subject to specific conditions disclosed at the time of ordering.

Payment for Special Orders

Products specially sourced, imported, customized, or arranged at a customer's request may require advance payment.

Once procurement has started, cancellation or refund eligibility may be limited according to the conditions agreed upon when placing the special order.

Refund of Online Payments

If an eligible prepaid order qualifies for a refund, the approved amount may be refunded through:

  • Original payment method

  • Bank account

  • Mobile Financial Service

  • Payment gateway

  • Card reversal

  • Another mutually agreed method

Refund processing time depends on the payment method, bank, card issuer, payment gateway, or financial service provider.

Please review our Return & Refund Policy for complete refund eligibility conditions.

Order Cancellation & Payment

If a prepaid order is cancelled before shipment and qualifies for a refund, the payment will be processed according to our Cancellation Policy and Return & Refund Policy.

Once an order has already been shipped, different conditions may apply.

Payment Security

Unboxing Tech takes reasonable measures to provide a secure payment experience.

Payments handled through third-party payment gateways or financial institutions are also subject to their respective security systems and policies.

Customers should always verify that they are using the official Unboxing Tech website or authorized payment information before completing a transaction.

Fraud Prevention

To protect customers and our business, Unboxing Tech may verify suspicious, unusually large, duplicate, or high-value transactions before processing an order.

Additional verification may include confirming:

  • Customer identity

  • Mobile number

  • Order information

  • Delivery details

  • Payment status

Orders involving suspected fraudulent or unauthorized payment activity may be held or cancelled.

Payment Receipt & Invoice

After a successful purchase, customers may receive an invoice, order confirmation, or payment record depending on the transaction method.

Please keep your invoice or proof of purchase, as it may be required for warranty, exchange, return, or other after-sales services.

Unauthorized Payments

If you believe that an unauthorized transaction has been made using your payment information, contact your bank or payment service provider immediately and inform Unboxing Tech where the transaction relates to an order placed with us.

We may request relevant information to help investigate the associated order.

Customer Responsibility

Customers are responsible for ensuring that:

  • Payment information is correct

  • Sufficient funds are available

  • Payment is made through an authorized Unboxing Tech payment channel

  • Transaction information is retained until the order is completed

  • Confidential PINs, passwords, OTPs, and security credentials are not shared with others

Changes to Payment Policy

Unboxing Tech may update this Payment Policy when necessary due to changes in payment methods, banking services, payment gateway requirements, business operations, or applicable requirements.

The latest version published on our website will apply from its stated effective date.

Contact Unboxing Tech

For payment verification, failed transactions, refunds, duplicate payments, or other payment-related assistance, please contact Unboxing Tech Customer Support through the official contact information available on our website.

Please keep your order number and transaction reference ready so our team can assist you efficiently.

Unboxing Tech
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