Return & Refund Policy

At Unboxing Tech, we want customers to receive the correct product in proper condition. This Return & Refund Policy explains the conditions under which a product may qualify for return, replacement, exchange, or refund.

Please check the product and applicable warranty information carefully before purchasing.

Return Eligibility

A return request may be considered if:

You received the wrong product, model, color, or variant
The product arrives physically damaged
An item is missing from the package
The product is found to have an eligible manufacturing defect
The delivered product materially differs from the confirmed order

Customers should contact Unboxing Tech as soon as possible after discovering an issue and provide the order/invoice information along with appropriate evidence where required.

Product Condition for Return

To qualify for a return or replacement, the product should generally be:

In its original condition
Free from physical damage caused after delivery
Returned with original box and packaging
Complete with accessories, manuals, warranty cards, gifts, and other included items
Accompanied by the original invoice or valid proof of purchase

Products that are damaged, modified, misused, or incomplete after delivery may not qualify.

Non-Returnable Products

A product may not be eligible for return or refund when:

The customer simply changes their mind after purchase
The product has been physically damaged by the customer
There is water or liquid damage
The display, body, cable, connector, or other component has been damaged through misuse
The product has been repaired, opened, or modified by an unauthorized person
Original packaging, accessories, or included items are missing
The issue is covered under warranty service rather than return eligibility
The product is functioning normally according to its specifications

Certain products may also have additional return restrictions for hygiene, activation, licensing, or other product-specific reasons.

Defective Products

If a product appears to have a manufacturing defect, Unboxing Tech or the applicable warranty provider may need to inspect and test the product before approving a replacement, exchange, refund, or warranty service.

A reported issue does not automatically qualify a product for an immediate refund.

If the issue falls under the manufacturer, distributor, importer, or brand warranty, the product may be processed according to that warranty policy.

Exchange & Replacement

Where an exchange or replacement is approved, Unboxing Tech may provide the same model or another appropriate solution depending on stock availability and the applicable policy.

If the same product is unavailable, the customer may be offered another available option. Any price difference may need to be adjusted accordingly.

Approval is subject to product inspection and applicable terms.

Refund Policy

Products sold are generally non-refundable unless the order qualifies for a refund under this policy or applicable law.

A refund may be considered where, for example:

An order is cancelled before processing where cancellation is permitted
Payment has been received but the ordered product cannot be supplied
An incorrect or eligible defective product cannot reasonably be replaced
A refund is otherwise required under applicable consumer law

All refund requests are subject to verification.

Refund Method

Approved refunds will normally be processed through an appropriate available payment method.

Depending on the original payment method, a refund may be processed through a bank account, mobile financial service, payment gateway, card, or another agreed method.

Processing time may vary depending on banks, payment gateways, financial institutions, and other service providers.

Delivery & Courier Charges

Original delivery or courier charges are generally non-refundable once the delivery service has been completed, unless the return results from an error attributable to Unboxing Tech or applicable law requires otherwise.

For returns or exchanges that are not caused by an Unboxing Tech error, applicable return delivery or courier costs may be the customer's responsibility.

Wrong or Damaged Product Received

If you receive a visibly damaged package or the wrong product, please contact Unboxing Tech promptly.

Where practical, customers are encouraged to make an unboxing video showing the unopened package, shipping label, seal, and complete unboxing process. This can help us investigate claims involving missing, damaged, or incorrect products.

An unboxing video does not automatically guarantee approval, and claims will be reviewed based on the available evidence and circumstances.

Warranty Is Different from Return

A warranty claim and a product return are not the same.

A product that develops an issue after use may be eligible for warranty service even when it is no longer eligible for return or refund.

Warranty claims will be handled according to the warranty terms applicable to the particular product.

Physical & Liquid Damage

Unless specifically covered by the applicable warranty or required by law, products damaged due to accidents, impact, broken displays, liquid exposure, improper charging, electrical damage caused by misuse, unauthorized repairs, or improper handling will not qualify for return, replacement, or refund.

Promotional & Bundle Products

If a product was purchased as part of a bundle, promotional campaign, free-gift offer, or special discount, all included products and gifts may need to be returned together.

If any promotional item is missing, used, or damaged, its applicable value may be considered when determining return or refund eligibility.

How to Request a Return

To request a return, exchange, replacement, or refund, contact Unboxing Tech Customer Support with:

Order number or invoice
Customer name and mobile number
Product name/model
Clear description of the issue
Photos or video where applicable
Any other information reasonably required to verify the claim

Our team will review the request and provide the appropriate next steps.

Final Inspection & Approval

All eligible returned products may be inspected before a replacement, exchange, or refund is approved.

Unboxing Tech reserves the right to decline claims that do not meet this policy, while respecting any consumer rights that cannot legally be excluded.

Policy Updates

Unboxing Tech may update this Return & Refund Policy when necessary to reflect changes in our services, business practices, or applicable requirements.

The latest version published on our website will apply from its stated effective date.

Contact Us

For questions regarding returns, refunds, exchanges, replacements, or warranty service, please contact Unboxing Tech through the official customer support information available on our website.

Unboxing Tech
Unbox the Future. First.

Return & Refund Policy