Data Protection Policy

Data Protection Policy

At Unboxing Tech, protecting customer information is an important part of how we operate our online and offline business. This Data Protection Policy explains how we collect, use, store, share, and protect personal information provided by customers, website visitors, and registered users.

We aim to handle personal information responsibly and only for legitimate business purposes.

Information We May Collect

When you browse our website, create an account, place an order, make a payment, request warranty service, or communicate with us, we may collect information such as:

  • Name

  • Mobile number

  • Email address

  • Billing and delivery address

  • Account and login-related information

  • Order and purchase history

  • Payment and transaction references

  • Warranty and service information

  • Customer support communications

  • Device and browser information

  • IP address and website usage information

  • Other information reasonably required to provide our services

We aim to collect only information that is relevant to our business operations and customer services.

Why We Collect Personal Data

Unboxing Tech may process customer information for purposes including:

  • Creating and managing customer accounts

  • Processing and confirming orders

  • Arranging shipping and delivery

  • Processing payments

  • Providing invoices

  • Handling warranty claims

  • Processing eligible exchanges and returns

  • Providing customer support

  • Preventing fraudulent transactions

  • Improving our website and services

  • Maintaining business and accounting records

  • Communicating important order or service updates

  • Sending promotional communications where permitted

  • Complying with applicable legal or regulatory requirements

We do not intend to use customer information for purposes unrelated to our legitimate business activities without an appropriate basis.

Data Collection Through Our Website

Our website may automatically collect certain technical information when visitors access or interact with it.

This may include browser type, device type, IP address, pages visited, session information, referral source, and other website usage data.

Such information may be used to maintain website security, understand website performance, improve user experience, and identify technical problems.

Cookies & Similar Technologies

Unboxing Tech may use cookies and similar technologies to support website functionality.

Cookies may be used to:

  • Keep customers signed in

  • Remember shopping cart information

  • Save preferences

  • Understand website usage

  • Measure website performance

  • Improve customer experience

  • Support analytics and marketing activities

Customers can manage cookies through their browser settings. Disabling certain cookies may affect some website features.

Payment Data Protection

Payments may be processed through third-party banks, mobile financial services, card processors, or payment gateways.

Unboxing Tech may receive transaction information necessary to verify and manage an order. Sensitive payment credentials processed directly by third-party payment providers are handled according to those providers' own systems, security standards, and privacy policies.

Customers should never share their password, PIN, OTP, card PIN, or other confidential authentication information with unauthorized individuals.

How We Protect Your Information

We take reasonable administrative, organizational, and technical measures to protect personal information against:

  • Unauthorized access

  • Accidental loss

  • Improper disclosure

  • Alteration

  • Misuse

  • Destruction

  • Fraudulent access

Security measures may include access controls, authentication procedures, secure infrastructure, system monitoring, backups, and other appropriate safeguards.

However, no online system or method of electronic storage can guarantee absolute security.

Access to Customer Data

Access to personal information should be limited to authorized personnel and service providers who reasonably require the information to perform their duties.

Employees and service providers should not access or use customer information for unauthorized personal purposes.

Sharing Information with Third Parties

Unboxing Tech does not sell or rent customer personal information as part of its normal business operations.

We may share necessary information with trusted third parties that help us provide our services, including:

  • Courier and logistics companies

  • Payment gateways

  • Banks and financial service providers

  • SMS and communication providers

  • Hosting and technology providers

  • Warranty or service partners

  • Manufacturers, distributors, or importers where necessary for service claims

  • Professional advisers

  • Government or regulatory authorities where legally required

Only information reasonably necessary for the relevant purpose should be shared.

Courier & Delivery Information

To complete an order, information such as the customer's name, mobile number, delivery address, and order-related details may need to be shared with the selected courier or logistics provider.

Courier companies may process this information according to their own privacy and data protection practices.

Warranty & Service Information

When a customer requests warranty or technical service, certain product and customer information may need to be shared with an authorized service center, manufacturer, distributor, importer, or other relevant warranty provider.

This may include invoice information, product model, serial number, IMEI, contact details, and details of the reported issue.

Marketing Communications

Where permitted, Unboxing Tech may use customer contact information to communicate information about products, promotions, offers, or services.

Customers may request to stop receiving optional promotional communications.

Important transactional communications relating to orders, payments, delivery, security, warranty, or account activity may still be sent where necessary.

Data Retention

Personal information will generally be retained only for as long as reasonably necessary for the purpose for which it was collected or to meet legitimate business and applicable legal requirements.

Certain information may need to be retained for longer periods for:

  • Accounting and transaction records

  • Warranty verification

  • Fraud prevention

  • Dispute resolution

  • Customer service history

  • Applicable legal or regulatory requirements

When information is no longer reasonably required, it may be deleted, anonymized, or securely archived as appropriate.

Customer Account Security

Customers are responsible for protecting their account credentials.

You should:

  • Use a strong password

  • Keep your password confidential

  • Never share OTP codes

  • Avoid logging in from untrusted devices

  • Sign out when using shared devices

  • Contact Unboxing Tech if you suspect unauthorized account access

Unboxing Tech will never require customers to publicly disclose confidential authentication credentials.

Data Accuracy

Customers should provide accurate and current information when creating an account or placing an order.

If your name, mobile number, email, delivery address, or other important information changes, please update your account where available or contact customer support.

Customer Data Requests

Subject to applicable requirements and reasonable verification, customers may contact Unboxing Tech regarding personal information associated with their account.

Requests may include correction or updating of inaccurate information and other requests available under applicable requirements.

Some transaction, accounting, warranty, fraud-prevention, or legal records may need to be retained even after an account-related request.

Children's Data

Our general e-commerce services are intended for customers capable of making purchases or for purchases supervised by a parent or legal guardian where appropriate.

We do not intentionally seek unnecessary personal information directly from children.

Where a product or service is intended for children, parents or guardians should manage purchases and provide any necessary information appropriately.

Third-Party Websites & Services

Our website may contain links or integrations involving third-party websites and services.

Unboxing Tech cannot control the independent privacy, security, or data-handling practices of third parties.

Customers should review the relevant third party's privacy policy before providing personal information through those services.

Data Breach & Security Incidents

If Unboxing Tech becomes aware of a significant security incident involving personal information, we will take reasonable steps to investigate, contain, and address the issue.

Where notification is required under applicable requirements, affected parties or relevant authorities will be informed as appropriate.

Privacy Policy & Data Protection Policy

This Data Protection Policy should be read together with the Unboxing Tech Privacy Policy.

The Privacy Policy explains our broader privacy practices, while this Data Protection Policy focuses particularly on how customer information is handled and protected.

Changes to This Policy

Unboxing Tech may update this Data Protection Policy when necessary due to changes in technology, business operations, security practices, services, or applicable requirements.

The latest version published on our website will apply from its stated effective date.

Contact Unboxing Tech

If you have questions or concerns regarding your personal information, account security, or this Data Protection Policy, please contact Unboxing Tech Customer Support through the official contact information provided on our website.

For your security, we may need to verify your identity before processing certain data-related requests.

Unboxing Tech
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