Exchange Policy

Exchange Policy

At Unboxing Tech, we aim to ensure that customers receive the correct product in proper condition. This Exchange Policy explains when a purchased product may qualify for an exchange or replacement.

Customers are requested to check the product, model, color, variant, accessories, and physical condition carefully at the time of purchase or immediately after receiving the delivery.

When Is a Product Eligible for Exchange?

A product may be considered for exchange if:

  • The wrong product, model, color, or variant was delivered

  • The product was received with visible physical damage

  • The product has an eligible manufacturing defect

  • An essential item or accessory included with the product is missing

  • The delivered product materially differs from the confirmed order

  • An exchange is otherwise permitted under the applicable product or warranty policy

All exchange requests are subject to verification and, where necessary, technical inspection.

Exchange Request Time

Customers should report any wrong, damaged, incomplete, or apparently defective product as soon as possible after receiving it.

Product-specific exchange periods may vary. Where a specific exchange period is stated on the product page, invoice, warranty document, or promotional terms, that period will apply.

Delaying notification may affect our ability to verify delivery-related claims.

Conditions for Exchange

For an exchange request to be considered, the product should generally be returned with:

  • Original product box and packaging

  • All included accessories

  • Manuals and documentation

  • Warranty card, where applicable

  • Promotional gifts or bundled items

  • Original invoice or valid proof of purchase

The product should remain free from damage caused by the customer.

Non-Exchangeable Conditions

Products generally will not qualify for exchange due to:

  • Change of mind

  • Preference for another model or color after use

  • Physical damage caused after delivery

  • Broken or cracked display

  • Water or liquid damage

  • Burn or electrical damage caused by misuse

  • Improper charging or incompatible accessories

  • Unauthorized repair, modification, or opening

  • Missing serial number or identification information

  • Normal wear and tear

  • Software or compatibility issues that are not product defects

  • Failure to follow the manufacturer's usage instructions

Additional restrictions may apply to certain products.

Manufacturing Defects

If a product is reported as defective, it may need to be inspected by Unboxing Tech, the manufacturer, authorized distributor, importer, or applicable warranty service provider.

A reported problem does not automatically qualify the product for immediate exchange.

If inspection confirms that the issue is covered under warranty rather than the exchange policy, the product may be processed for warranty service or repair according to the applicable terms.

Exchange Is Different from Warranty

Exchange and warranty are separate services.

Exchange generally applies to eligible issues identified within the applicable exchange period, while warranty may cover qualifying manufacturing defects that develop during the stated warranty period.

Once the exchange eligibility period has passed, an eligible product issue may be handled under the applicable Warranty Policy instead.

Exchange for Another Product

Where permitted, a customer may be offered another product if the original model is unavailable.

If the replacement product costs more, the customer may need to pay the difference. If it costs less, any adjustment will be handled according to the applicable policy and circumstances.

Product substitution is subject to availability and approval.

Out-of-Stock Products

If an approved replacement product is temporarily unavailable, Unboxing Tech may offer an appropriate solution depending on the circumstances, such as:

  • Waiting for restock

  • Selecting an alternative model

  • Adjusting the price difference

  • Providing another remedy permitted under our applicable policies

We will communicate available options to the customer.

Online Order & Courier Exchange

For products purchased online, customers should contact Unboxing Tech before returning a product by courier.

Do not send a product without receiving return/exchange instructions from our customer support team.

Where an exchange is required due to an error attributable to Unboxing Tech, applicable courier arrangements will be handled according to our policy. In other eligible circumstances, return or redelivery charges may be the customer's responsibility.

Unboxing Video

For courier deliveries, customers are encouraged to record a clear unboxing video from before opening the package until the product and included items are fully visible.

An unboxing video can help verify claims involving:

  • Wrong products

  • Missing items

  • Visible physical damage

  • Package-related issues

An unboxing video supports the verification process but does not automatically guarantee exchange approval.

Products Purchased with Offers or Gifts

If the purchased product includes a free gift, bundle item, promotional accessory, or special offer, those items may also need to be returned in their original condition when an exchange is requested.

Missing or damaged promotional items may affect exchange eligibility or require an appropriate adjustment.

How to Request an Exchange

To request an exchange, contact Unboxing Tech Customer Support and provide:

  • Invoice or order number

  • Customer name and mobile number

  • Product name and model

  • Description of the problem

  • Photos or video where applicable

  • Unboxing video for relevant delivery claims, if available

Our team will review the request and inform you of the next steps.

Inspection & Final Approval

All exchange requests may be subject to product inspection and verification.

If the product meets the applicable exchange conditions, Unboxing Tech will proceed with the appropriate replacement or exchange solution based on stock availability.

Claims that do not meet the Exchange Policy may be declined, without affecting any mandatory consumer rights available under applicable law.

Policy Updates

Unboxing Tech may update this Exchange Policy when necessary to reflect changes in our products, services, business practices, or applicable requirements.

The latest version published on our website will apply from its stated effective date.

Contact Unboxing Tech

For assistance regarding product exchange, replacement, warranty, or order-related issues, please contact Unboxing Tech through the official customer support information provided on our website.

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